All orders will be shipped via USPS Priority Mail or FedEx ground service.  Most orders will ship USPS Priority Mail.  Enter your address carefully to prevent delays caused by address verification.  A flat rate shipping fee of $8.95 is charged for all orders.

To guard against loss or damage insurance is included on all shipments.  Should your order be lost, we will do all we can to find your item, assist you with filing any claims and arranging for a replacement if necessary.

Delivery confirmation is included with all USPS shipments, and a tracking number provided with all shipments.  Tracking information will be e-mailed at time of shipment.

Expedited Shipments:  Express shipping is offered by special request only.  Once your order has been completed you will be contacted with estimated express charges for approval.

RETURNS

Due to the nature of our personalized products All Sales Are Final.  While we strive for every order to be perfect, we understand that sometimes issues will arise.  If this should occur we will work with you to correct any errors or problems as quickly and fairly as possible.

If you have any questions or concerns regarding your order please e-mail us immediately so we may address these with you.  Carefully check your spelling and monogram letter placement when submitting your order.  A confirmation will be sent via e-mail once your order has been received.  Please review your order at that time and if you find an error contact us immediately so we can make corrections and your order is completed to your exact specifications.

 Refunds will not be issued for shipping or rush service charges.  No returns will be accepted without prior authorization.